|
|
|
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Postage & Packing Delivery charge:
£6.99 per order (mainland UK only). £10 per order Europe, £15 per order USA, Canada, Rest of the World. (Not to include wholesale orders)
Please contact our sales team by email (lorraine@izzylane.co.uk) or telephone 0044 (0) 1748 813695
International customers are responsible for all shipping charges (including returns and exchanges), taxes, duties and fees levied by their country.
|
Delivery Schedule
YOU WILL BE CONTACTED BY PHONE OR EMAIL TO CONFIRM THAT YOUR GARMENT IS IN STOCK AND WHEN DELIVERY WILL BE MADE.
|
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders VAT refunded upon request. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01748 813695 (International +44 01748 813695) or write to us at Unit 12, Station Road, Brompton on Swale, Richmond, North Yorkshire, DL10 7SN United Kingdom |
Privacy Policy Izzy Lane do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns PolicyIf you are not entirely satisfied with your purchase simply return the item, in the condition supplied, within 28 working days of receipt. You are entitled to an exchange or full refund. Please be aware, returned packages remain your responsibility until they reach us so always retain proof of postage.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
|
